Last updated 2013-03-14
At Viridian Tower Electronics, we do our best to ensure our services are to your liking and can do what you need them to do. There may be times when you aren't happy with our services, however, and this policy outlines your rights to refunds or other recomphense if something happens. By purchasing one of our services, you are signifying your agreement to these refund policies.
The guiding principle with our refund policy is that if you haven't used our products much, and you haven't been fraudulent or abusive in your uses of them, you can probably get a refund within seven (7) days. We stand behind our services, and if you're not happy with them, neither are we. That said - we'd prefer to work with you to fix problems that arise rather than do a refund - feel free to contact support at vtelectronics.net to get support. That said, as long as you meet the criterion you can apply for a refund. The details of the critereon and process follow.
In general, without prejudice to the below, you are eligible for a refund if:
You are not eligible for a refund if the service has been active for more than seven (7) days from the time of purchase. Web hosting services are considered active if files are uploaded to the server. Virtual Private Servers are considered active once the server is put online. If the service is not activated, you may apply for a refund at any time.
The following services are not eligible for refunds:
Generally, shared hosting plans that meet the time conditions can be refunded. However, they are not eligible for refund if:
This is not a free trial period.. You must pay for the service beforehand, and you must supply a sufficient reason for cancellation. You must submit the cancellation before the 24h period has expired.
While you are within your rights to chargeback services if you follow Visa/Mastercard/AmEx regulations, by doing so you are waiving any rights granted to you by this return policy. Furthermore, if the chargeback is spurious, we reserve the right to close your account, since chargebacks harm our business and credit rating.
We must take steps to verify any refund claim, and as a result it can take up to fourteen days before the refund is issued. We audit our Paypal or payment gateway logs to ensure that the original transaction was legitimate, not being used for laundering of money, and not attached to an account labelled for fraud. Generally speaking, all refund payouts will be done on Thursday of the week, unless there are extenuating circumstances. This payout time does not make time-based claims lose legitimacy: they are considered as effective of the datew they were submitted for this purpose.
Refunds will always be issued back to the card with which the purchase was made. No exceptions. It is a common scheme of fraudsters to launder stolen credit cards by charging the stolen credit card and then having the refund made on a legitimate card.
Western Union transfers are non-returnable and will be refunded with account credit.
To begin refunds processing, open a ticket with the Credit/Billing department. To expedite the process, provide the transaction# of the payment transaction and the service you wish refunded for. Please note we cannot accept credit cards over the phone nor will we process refunds over the phone.